- Introduction to the Program
- Introduction to This Module
- What is an Internal Investigation?
- Types of Internal Investigation
- When is an internal investigation required?
- How does an Internal Investigation work?
- Overview of Legal Considerations
- Internal Policy Requirements
- Module Summary
- Multiple Choice Quiz
- Introduction to This Module
- Overarching Principles
- Confidentiality Requirements
- Initial Investigative Methods
- Assume the Suspicions Are True
- Hypothesis Development
- Establish Facts and Prepare a Decision
- External Support; When To Retain External Investigators
- External Support; When To Retain A Lawyer
- Case Study
- Module Summary
- Multiple Choice Quiz
- Introduction to This Module
- Developing an Investigation Plan
- Define the Goals of Investigation
- Identify Whom to Keep Informed
- Determine the Scope of Investigation
- Establish the Investigation’s Timeline
- Define The Investigation Team and Their Roles
- Address Potential Operational Issues
- Establish a Line of Authority
- Outline the Course of Action
- Adapt the Necessary Resources
- Prepare the Organization for the Investigation
- Module Summary
- Multiple Choice Quiz
- Introduction to This Module
- Evidence principles- authenticity, veracity, and reliability
- Types of evidence
- Internal vs. External Evidence
- Fact vs. Opinions
- Documents, Data, and Other Physical Evidence
- Electronic Records
- Chain of Custody
- Managing the Evidence
- Module Summary
- Multiple Choice Quiz
- Introduction to This Module
- Role of Interviews in Investigations
- Difference between Interviews and Interrogations
- Information-gathering vs. Admission-seeking Interviews
- Planning Interviews and Determining Respondents
- Preparing Interview Questions
- Performing the Interview
- What Questions to Ask
- Listening and Observing in an Interview
- Interview Dynamics
- Closing the Interview
- Post-interview: Collection and Review of Documents
- Module Summary
- Multiple Choice Quiz
- Introduction to This Module
- Purpose of a Written Report
- Report Structure
- Presentation of Evidence
- Characteristics of a Good Report
- Conclusion and Communication
- Module Summary
- Multiple Choice Quiz
- Introduction to This Module
- What Happens After the Investigation?
- Update of Internal Controls
- Review of Existing Processes and Procedures
- Risk Analysis
- Record Retention
- Module Summary
- Multiple Choice Quiz
- Final Assessment
- Completing the Program